Tech Mahindra Project Report Essay Example for Free

Tech Mahindra Project Report Es scanChapter i manufacture abridgment1.1 Competition in the industry HIGHThe in decennarysity of rivalry competitors in an industry refers to the extent to which firms within an industry put pressure on superstar an opposite(a) and limits only(prenominal) another(prenominal)s profit authorization. According to porters 5 forces industry analysis framework, the intensity of rivalry among existing firms is ane of the forces that shape the competitive structure of an industry. It depends on different ingredient outs such as Number of competitors, persistence harvest-tide, Degree of differentiation, exit barriers, Clients switching cost. Looking at each of them1.1.1. Number of competitors Softw ar industry consists of m each role players, because of the rivalry will be more intense. Presence of a large digit of players in industry leads to rival and rivalry among companies. Threat from rivalry and disputation poses a threat to domes tic companies.1.1.2. Industry growth Indian indulgentw be industry has registered a strong rate in the past hardly a(prenominal) eld. Outsourcing has contend a major role in the growth of Indian softw ar industry. Softwargon export has registered a very strong annual aver mount growth rate of 45%during past years. Softw atomic number 18 industry is one of fastest growing industry in India.1.1.3. Degree of differentiation Industrys natesings atomic number 18 undifferentiated which leads to full(pre no.inal) rivalry. Industry players ar providing equivalent after sales work, which includes inst tout ensembleation, training etc. 1.1.4. Exit barriers Exit barriers for existing software companies are woeful as the initial bang-up require manpowert is low in software industry.1.1.4. Clients switching cost- When clients switching cost is low, industry rivalry is more intense. Clients are articu youthful for their urgency and more often than non ask for customized produ ct. So switching from one product to a nonher is not taken place gener solelyy and if they switch, they generally go for the software which suits to their on-going platform and configuration andchoose the afore come toed(prenominal) vendor. So, for customized software, clients switching cost is low. Competitors of Mahindra Satyam in different categories are * Tata Consultancy Services* Wipro* Infosys* HCL Technologies1.2. Potential of bleak entrants into industry MEDIUMAs evidenced by the huge number of players in the Software field, barriers to entry are very low. Costs of developing a product are relatively low, and a few thousand dollars are all that whitethorn be needed to create a product and tempo into the market.Factors influencing potential of new-made entrants are differentiation, brand establishment, initial capital investment, and economies of scale.1.2.1. Differentiation Highly differentiated products or well-known brand names are two barriers to entry that can lo wer the threat to new entrants.Differentiation can be do in many rooms but its costly for the company. Industry offerings are undifferentiated which leads to highrivalry. Industry players are providing equivalent after sale go,which includes installation, training etc.1.2.2. Brand establishment In software industry, branded products do not bind any impacton clients requirement. Thus, brand establishment is low whichmakes low barrier for new entrants.1.2.3.Initial capital investmentInitial capital investment is low in establishing new company insoftware industry. Software industry is based on intellectual property thus it does not require high capital investment.1.2.4. Economies of scale Due to financial crisis, many companies share their valet re microbe skill to handle more than one project. By resource communion they develop more software products. Thus an economy of scale is moderate. Another reason for high threat of new entrants is favorable government policies. Locati on is one of the favorable factors as suchlocation does not impart any major impact on software development tar sting market. 1.3. Power of suppliers littleThere are no suppliers to speak of in this industry, since all that is needed is an idea and some coders to get it up and triumphning.1.3.1. Availability of vast talent kitten Software professional are widely present across the globe, including fresher and experience which provide employers high benefit to recruit at competitive allowance package. There is a largesupply of trained and educated professionals.1.3.2. Skill differentiation There is a low skill differentiation among the software professionals which makes the employers able to switch human resources.1.3.3. Buyer ducking When profaneers concentration is high, suppliers power is low,employer are more concentrated c throw ininged for their requiredhumanresource skill.Other factors which make the suppliers power low are due to slowdown, lineage cuts and layoffs.1 .4. Power of customers HIGHThe answer to this is dependent on the particular segment we are talking about. Since many of the players in this segment are mega corporations, the bargaining power of customers is extremely low for the small stock segment. But in the enterprise segment, the customers themselves are mega global corps the bargaining power is a persona more. Therefore, it is hard to make a sweeping statement for the entire industry.1.4.1. Buyers switching cost When clients switching cost is low, buyers power is higher.Clients are articu deep for their need generally ask for customized product. So switching from one product to another is not taken placegenerally and thus buyers switching cost is low where as it is high for buying products at the arranging level as it requires highinvestment in terms of money as well time. Employees do not acceptthechange easily which affects their productivity.1.4.2. Buyers concentration If buyers are concentrated compared to sellers, i f in that location are few buyers and many sellers buyer power is high. Generally buyers go for customized software, on time investment, which makes them more concentrated.1.4.3. Buyers price predisposition If the consumer is price sensitive well educated regarding the product, the buyer power is high. Market is highly price conscious promotion driven. Outsourcing has major role in Indian software industry international clients are more prices sensitive.1.4.4. Buyers field of operations availability As the software products are developed based on clients requirements, buyers are well informed about the software products.1.5. Threat of substitute productsThis is a somewhat dicey point. The boundaries of the online collaboration software market are very vague. Under the superior of enable remote teams to work together, just about anything under the sun can be passed off as an online collaboration solution email, a document manager, cordial networking sites, activity streams, project management solutions, mind mapping solutions, web conferencing solutions, intranet tools, real time coauthoring, IM and more. Recent times have seen a tyke convergence of sorts, where solutions integrating many of the above mentioned tools argument email service, document management, project management, workspaces etc. in a single suite have grab thelimelight. With all these vaguely similar solutions looking to serve the same core need, you can bet the market is packed homogeneous sardines in a tin.CHAPTER II COMPANY ANALYSIS2.1. Company profileMahindra Satyam formerly known as Satyam Computer Services Limited is an Indian IT services company based in Hyderabad, India (Now it became Tech Mahindra legal from 26 June 2013 with merger approval by Andhra Pradeshand Maharashtra high courts).It was founded in 1987 by B RamalingaRaju. Mahindra Satyam is a part of the Mahindra Group which is one of the make it 10 industrial firms based in India.Mahindra Satyam is a part of the USD 7.1- million Mahindra Group which is one of the top 10 industrial firms based in India. The company offers consulting and nurture technology (IT) services spanning various domains, and is listed on the New York Stock Exchange, the National Stock Exchange (India) and Bombay Stock Exchange (India).The company offered consulting and in formation technology (IT) services spanning various sectors, and was listed on the Pink Sheets, the National Stock Exchange (India) and Bombay Stock Exchange (India). Mahindra Satyam (OTC SAYCY), a leading information, communications and technology ICT company providing top-class business consulting, information technology and communication services. Leveraging deep industry and functional expertise, leading technology practices and a global delivery model, enable companies achieve their business goals and faulting objectives. Mahindra Satyam is ranked 5 in Indias software services firms behind Tata Consultancy Services, Wipro, Infosys and HC L Technologies and overall 161 in destiny India 500 list for 2012. Powered by a kitty of talented IT and consulting professionals across enterprise solutions, client relationship management, business intelligence,business military operation quality, operations management, engineering solutions, digital convergence, product lifecycle management, and infrastructure management services, among other capabilities. Vision To be the worlds nearly valued ICT Company study and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia, Singapore and Australia serve numerous clients, including several Fortune 500 companies. Part of the $14.4 billion Mahindra Group, a global industrial federation of companies and one of the top 10 business houses based in India. The Groups inte perchs span automotive products, aviation, components, upgrade equipment, financial services, hospitality, information technology, logistics, real estate and retail. *Customer F irst Respond to customers speedily, courteously and powerfully * Good Corporate Citizenship judge long-term success for all stakeholders without compromising on ethics or transparency * Individual DignityWe value the individual, uphold the right to express disagreement, and attentiveness the time and efforts of others. Nurture fairness, trust and respect * Professionalism We impart freedom and the opportunity to excel and to grow support innovation and well-reasoned risk taking, demanding coiffeance * Quality focus We make quality a value driver in our work, our products and our interactions. Do it First Time Right In the reoriented turf of global markets and trends, new capabilities and lightness hold the key to business continuity and sustained profitability. Leaders atMahindra Satyam in their unique roles as corporate executives, address these fundamental activities of the corporate office. They have a team of truly global players who have helped the Company emerge as a globa l player of reckoning.CP Gurnani (popularly known as CP) is the CEO of Mahindra Satyam and MD of Tech Mahindra.CP played a pivotal role in the three year transformational journey of Mahindra Satyam and is spearheading the eventual merger with Tech Mahindra.VineetNayyar serves as Chairman of supervisory Board of Tech Mahindra GmbH. He is also a trustee of Vidya Education Foundation, Cathedral Vidya Trust, Mahindra Education Foundation and Mahindra Satyam Foundation.2.2. Mahindra Satyam servicesMahindra Satyam provides services in the following areas* Aerospace and defense mechanism* Banking, Financial Services Insurance* Energy and Utilities* Life Sciences Health gondola care* Manufacturing, Chemicals Automotive* Public Services Education* Retail* Consumer Packaged Goods* Travel, Transport, Logistics* Telecom, Infrastructure, Media and Entertainment Semiconductors * Information applied scienceTheir expertise has made them the choice of three of the top fivesome companies in f ood products, two of the top five in pharmaceuticals, 4 of top the five in networking and communication equipment, two of the top five in chemicals, three of the top ten in aerospace and defense, four of the top ten in electronics and electric equipment, five of the top ten in automotive and automotive move, one of the top five in industrial and farm equipment, three of the top ten in gas and oil, and one of the top three in semiconductors. 1. AEROSPACE The Mahindra Aerospace division was created in 2007 to expand our existing automotive and manufacturing expertise to the growing aerospace industry. Through their Components sector (known internally as the Systech sector), they acquired several companies with design and manufacturing experience.2. AFTERMARKET Theyentered the aftermarket industry in 2001 to create a business ecosystem for pre-owned cars that mirrors the ecosystem for new cars. They have perform about to professionally swot the pre-owned car industry in India so th at you can trust youre getting a quality vehicle. Mahindra First Choice Wheels is Indias offset multi-brand pre-owned car business. 3. AGRIBUSINESS The Mahindra Groups close linkage to rural India and agriculture is almost as old as the company itself. Their tractor business, more than forty years old, continuously sets new benchmarks for reliability and qualitya fact reflected by our 40 percent market share in India.4. AUTOMOTIVE In 1947, they introduced India to the utility vehicle. More than 65 years later, theyre still Indias premier utility vehicle (UV) company, but theyve also grown quite a bit. In addition to making g flesh outbreaking UVs like the Scorpio and Bolero, Mahindraoffers cars, pickups, and commercial vehicles that are rugged, reliable, milieually friendly, and fuel-efficient. 5. COMPONENTS They entered into the components industry (known internally as Systech) as Indias global competitiveness took off. Leveraging domain expertise in the automotive and farm equipm ent sectors and a series of acquisitions, we have grown rapidly in skill and scale.6. CONSTRUCTION EQUIPMENT Mahindra Mahindra entered the Construction Equipment industry in February 2011 with the launch of the Mahindra Earth Master Backhoe Loader. already one of the worlds largest markets, demand for construction equipment is growing in India. Their unparalleled dealer network makes the Earth Master available across the country.7. CONSULTING serve Through our consulting services, we help companies keep up with the fast-changing business climate. Their special Services Group is constantly reevaluating its information tribute and risk management helpes as the environment shifts, dealing with known threats and anticipating future risks.8. DEFENSE Theyve been involved with defense systems since 1947 when we became importers, assemblers, and and so adapters. From there, they have moved into designing and constructing our own line of armored vehicles to run low the largest insular sector supplier to the government.Theyve now expanded into defense systems like sea mines, surveillance solutions, weapons, ammunition, and more.9. ENERGY First, they envision reading reliable and innovative power back-up solutions to India that ensures an unbroken power supply for all the critical sectors of the economy. Their line of diesel generators offers electricity backup to remote locations to power banks, hospitals, schools, businesses, and industry.10. FARM EQUIPMENT Through this network of services, they aim to give the rural farmer and transform rural productivity, income, and living standards. They are willing to improve farm lifestyles by making hard workeasier, change magnitude yields, and increase returns. From low cost tractors that cater to farmers with marginal landholdings, to higher performance tractors with superior features, theyve revolutionized the farm equipment space.11. FINANCIAL SERVICES Mahindra Finance and its subsidiaries offer a complete mark o f financial services and insurance solutions for both businesses and personal life. Their flagship financial services business provides vehicle, asset, and personal financing. Their general and life insurance broking services provide customers with security and protection.12. INDUSTRIAL EQUIPMENT Mahindra entered the industrial equipment market in 1992 with a range of high-efficiency conveying equipment for the cement industry. Their longstanding experience in manufacturing gave us a firsthand judgement of the importance of reliable and effective material handling equipment. They quickly expanded to serve the power plants, heavy chemicals, and mineral accomplishing in addition to cement.13. selective information TECHNOLOGY Mahindra has a leading presence in the global Information Technology (IT) industry, offering a full range of IT solutions and support finished four outstanding companies with special expertise. They design industry-specific IT solutions to help our clients tak e advantage of the new opportunities and adapt to the new challenges of a changing world.14. LERE HOSPITALITYISU When they entered Leisure Hospitality in 1996, very few affordable vacation options were available for Indian families. They saw a tremendous opportunity to open up a new industry and bring real benefits to a large segment of underserved customers.15. LOGISTICS The transportation needs of our automotive sector drew us into the logistics business in 2000. The success of our internal strategic operation led our expansion to serve a variety of corporate customers across many industries.16. REAL ESTATES Their innovative integrated business cities are revolutionizing the right smart Indians work, live, and play. Working with the Indian governments Special Economic Zone scheme, theyve created two brand-new cities designed to facilitate business excellence and a relaxed, hygienic lifestyle.17. RETAIL Their first retail foray, the Mom Me retail chain, positions us as first m overs in the market for maternity and baby needs. to begin with their entry, Indian mothers had to reprimand an array of shops to buy here, baby healthcare supplies there, and nursery furniture at a third place.18. TWO WHEELER Mahindra became the first Indian two-wheeler manufacturer to enter the Moto Grand Prix Championships, showcasing their engineering and technology expertise on a platform where the best in the world compete. We aim to grow into a major player in the Indian Two Wheeler industry with a robust presence in all product segments.2.3. SWOT AnalysisStrength1. international Presence2. Broad range of research and development services3. Broad service portfolio4. Strategic alliances5. Strong financial position, company has revenue of US $ 1.8 billion and employee strength of 33,353Weakness1. Low operating margin of other group of companies.Opportunities1. New Brand Identity and synergy with the parent company 2. Launching BPO services3. Huge potential in domestic market 4. Increasing in Global IT spendingConstraints1. Potential negative impact of Satyam associate litigation 2. way out of potentially disruptive technologies/practices, data security breaches 3. Fluctuations in currency exchange4. Process Non-compliance5. Increasing cost of Human capital6. Risk due to increasing IT complexity2.4. HR Departments at Mahindra SatyamVarious departments under HR functions has been divided into 5 parts mentioned below 1. Recruitment2. Generalist(Business HR/ Unit HR)3. Training Development4. Compensation benefits5. MSLW(Mahindra Satyam Learning World)Recruitment The stages of the enlisting process include excogitate analysis and developing a person specification the sourcing of views by networking, advertising, or other search methods matching campaigners to job requirements and back individuals using testing (skills or personality assessment) assessment of candidates motivations and their fit with organizational requirements by interviewing and other assessment techniques. Generalist(Business HR/ Unit HR) This department understands the business areas they support, key drivers in developing that business, potential barriers to the success of the business and with this understanding and delivering customer foc utilise HR solutions to the business to support its strategy.Training Development Handles a planned activity conducted after a thorough need analysis and target at plastered competencies, most all important(p) it is to be conducted in a learning atmosphere in edict to improve an employees performance. Compensation benefits The Compensation Benefits (CB) specialist looks after the gestate structures and fringe benefits of employees within the organisation. The role aims to provide equity and consistency in how salaries and benefits are put together across different levels.At their most strategic level,the CB specialist can devise salary levels, incentives, commission structures and benefits packages that can affect the performance of an entire organization. MSLW (Mahindra Satyam Learning World) anenterprise-wide learning ecosystem that captures and delivers the learning and development needs of all our associates through a single platform has been setup. Courses such as induction, entry-level training, continuous competency development, performance evaluation, and career-path development have been offered.2.5. Structure of Recruitment department at Mahindra SatyamFigure 1Depicts the structure of the HR Recruitment department at Mahindra SatyamManagement CampusAssociate ReferralMsat Career siteRecruitment AgenciesPrint MediaEngineering CampusE SourcingDirect ApplicationsRecruitment LeadRecruitment LeadRecruitment Lead squad MembersTeam MembersTeam MembersCHAPTER III DISCUSSION ON TRAINING3.1 Roles and Responsibilities1. Roles* Sourcing profiles* computer programming interviews* Collect the list of short listed candidates from the tech panel * Conducting HR Round* Collecting required documents for offer release* Preparing trackers on status of the candidates(Shortlisted/Rejected) 2. Responsibilities* Releasing offers* Ensuring that the pre-job formality have been done before on boarding3.2 Description of taska) Sourcing profiles as per the Job Descriptionb) Calling the candidates and assuring with them whether they are looking for a job change or not. Collecting information such as Total experience (Texp), Total relevant experience (Rexp), Current salary (CCTC), expect salary (ECTC), Current location and nonice period (NP). The format is shown below in the table. c) Sending the profiles of the interested candidates to the technical panel. The report was in below shown format. elude no.1Depicts the format in which the expound of the interested candidates are sent to the tech panel S.no cognomen Email id Contact No. Current Company Texp Rexp CCTC ECTC NPd) Scheduling interviews (Telephonic / portray 2 face) for shortlistedcandidates and sending interview call lette rs to the candidates. e) Blocking the schedule of the tech panel as per time slot provided by the candidate. f) Verifying whether the interview has been done as per the schedule. If not rescheduling the interview if required. g) Checking with the tech panel whether the candidate has been shortlisted or rejected. h) If shortlisted, whether the candidate has to take up another round of interview (generally with the clients). i) If the candidate has cleared all the mandatory rounds, conducting a HR round with candidate. Asking questions such as why are you looking for a change, negotiations on CTC, communication skills and rating them accordingly in the IOS sheet (Interview Observation sheet). The rating in the IOS Sheet is in the form of SMART. Example of IOS sheet is shown in Figure no. 3All the details in the IOS are filled up as per the candidates performance in the skilful and HR round1. Circle Circle in the IOS refers to the Competency development group i.e entire Mahindra Satya m is divided according to the functions they perform. The Competency development group(CDG) comprises of three parts a) Integrated engineering services (IES)* PEG (Product Engineering services)* AES (Aerospace engineering services)b) Infrastructure management services(IMS)c) Consulting Enterprises Services (CES)2. Applicant id It is generated through ERP system i.e. Oracle people soft system by giving in some information such as Passport No, Date of birth, e-mail id and providing in all general details of the candidate.3. Rating Tech panel and HR rating are as per SMART scale whereinS ExcellentM GoodA add upR Below averageT Inefficient4. Band Mahindra Satyam does not have designation rather it has bands to represent the position and the roles of an employee. They have bands such as S1 , S2 , U1 , U2 determined by years of experience and various other factors.5) Deviation They could be certain deviation from the interviewers matrix, they are* Hike deviation Generally Mahindra Satyam provides a salary hike of 30% on the current CTC. But if the candidate is expecting salary hike* more that 30%. Then it is called as deviation in the salary matrix in that case we need approvals. * Grid deviation If the candidates are demanding a higher band than the provided band, thus we need to take approvals from knob operating officer. 6) Notice Pay If the candidate has a certain notice period and we want the candidate to join immediately. Then few companies have buy out option so that the companies relieves the candidate immediate on the payment of certain amount. That is known as Notice pay.7) Background reference no. Before an employee is given an offer letter, Mahindra Satyam has a place setting check of the candidate. Documents such as address proof, virtue template, previous company service certificate, Current Company offer letter, 2 months salary slips, highest degree certificate and mark sheets are to be produced to the BG vendor for the BG verification. one time BG verification is done, BG vendor produces a BG Reference no. which covers that all the provided details are correct and also can be used for future reference checks.Figure No.3Depicts the IOS Sheetj. Sending a list of documents that the candidate is supposed to send for BG verification and Offer release if he/ she has been shortlisted. k. Releasingthe offer letter of the candidate through the ERP system if all the supporting documents and background check has been done. l. Preparing a tracker on how many candidateswhere scheduled for the interview and how many candidates have been shortlisted. Was the requirement closed or not. If not, checking what were the qualification or key spoken language for the selected candidates so that it can be used for further search of candidates. m. Calling and updating the selected candidates the DOJ as they might be certain rejections from candidate side. n. To assure that the new joinee has done all pre joining formalities (To fill up th e virtue in the company website, Health checkup etc.) to avoid any discrepancies during on boarding.CHAPTER IV ANALYSIS OF RESEARCH UNDERTAKEN4.1. BackgroundIn the current corporate scenario, the most important resource for any organization is Human Resources. Managing human resources has become ever more complicated through the generations. In Human Resource Management, recruitment plays a very crucial part. Recruitment creates a pool of potential employees for the organization so that the management can select the right candidate for the right job from this pool. Recruitment acts as a link between the employers and the job seekers and ensures the placement of right candidate at the right place at the right time. Undertaking this process is one of the main objectives of management. Indeed, the success of any business depends to a large extent on the quality of its staff. Recruiting employees with the correct skills can add value to a business and recruiting workers at a wage or salary that the business can afford, will reduce costs. People are integral part of any organization today. No organization can run without its human resources. In todays highly complex and competitive situation, choice of right person at the right place has far grasp implications for an organizations functioning.Employee well selected and well placed would not notwithstanding contribute to the efficient running of the organization but offer significant potential for future replacement. This hiring is an important function. The process of hiring begins with human resource planning (HRP) which helps to determine the number and typeof people on organization needs. Job analysis and job design enables to specify the task and duties of hobs and qualification expected from prospective job HRP, job analysis, job design helps to identify the kind of people required in an organization and hence hiring. It should be noted that hiring is an ongoing process and not confined to formative stage s of an organization. An enterprises grows, diversifies, take over the other units allnecessitating hiring of new men and women. In fact the hiring function stops solely when the organization ceases to exist. Hiring involves two board activities-1. Recruitment2. Selection4.1.1. Recruitment It refers to the process of finding possible candidates for a job or function, usually undertaken by recruiters. It also may be undertaken by an employment agency or a member of staff at the business or organization looking for recruits. Advertising is commonly part of the recruiting process, and can occur through several means through online, themes, using newspaper dedicated to job advertisement. A recruitment process should be* Efficient Cost effective in method and sources* Effective Producing enough suitable candidates* bonny Ensuring that decisions are made on merit without discrimination 4.1.2. SelectionSelection is the process of identifying individuals who have relevant qualificatio ns/experience/skills and competencies to fill in the jobs. Once there is a pool of applicants for a job, the next bill is to select the best candidate for the job. Selecting the right employees is critical because The organizations performanceisdependentonitsemployees.Employeeswiththerightskillsandattributeswilldoagoodjob. Itiscostlytorecruitandhireemployees.Hiringandtraining a new employee costs a lot of money Incompetenthiringcouldimpactthe organization ina uncollectibleway.Theemployeemaycommitwrongfulactthatwillimpactthe image ofthe organization adversely.4.2. RESEARCH METHODOLOGY4.2.1. STATEMENT OF PROBLEMFor the leverage of organization development, efficient workforce is necessary. The purpose of the report is to get well the recruitment challenges and improve the selection methods to hire efficient employees with the motto of low cost and profit maximization.4.2.2. OBJECTIVES OF THE seeTo study the existing recruitment and selection process at Mahindra Satyam. To study v arious factors involved in recruitment and selection process. To find employers and employees opinion about present process and provide asuggestion for improvement.4.2.2. SCOPE OF THE STUDYRecruitment life cycle starts from sourcing the profiles, through referral program or through any other sources we get required profiles for the next round. Once the candidate got selected, one needs to follow up the candidate till he/she joins the company. This project is useful to know about the entire recruitment cycle in Mahindra Satyam, including the strength of recruitment cycle. 4.2.3. METHODOLOGYSample Size Design* 25 samples are collected from the employers.* 25 samples are collected from employees. consume Process Convenience Sampling A convenience is obtained by selecting convenient population units. The method of convenience sampling isalso called the chunk. A chunk refers to that fraction of the population being investigated which is either by probability or by judgment but by conve nience.Sources of data collection* Primary data information which were a fresh and for the first time. To obtain the primary data a questionnaire has been prepared for both the employers and the employees and were generated to get the feedback. And this questionnaire was designed to find out the effectiveness of Recruitment and Selection process.* Secondary Data Secondary data is collected from internet, registers, records, journals, articles, magazines and annual reports of the organization to study the recruitment life cycle of Mahindra Satyam. Data collection InstrumentFor the collection of primary data questionnaire has been used .Since it is one of the effective way of collecting the data but the design begins withanunderstandingofthecapabilities of aquestionnaire and how they can help in research. If it is determined that a questionnaire isto be used, the superior care goes into the planning of the objectives.Tools for analysisPercentage analysis In plowshare analysis, chart s like bar chart and pie charts are used topographically represent the results from percentage analysis of the questionnaire.Limitations* The period for study is one month, so the detailed analysis about the process isdifficult.* The study was made only with limited number of samples. * The respondents may give false information.* The study is limited to Bangalore office4.3. Recruitment process at Mahindra SatyamRecruitment Procedure in Msat4.4.1. RequirementWhenever there is requirement in a project, respective project head shares the requirement in following format with the recruitment head. Format as follows carry over no. 4Represents the format when there is a vacancyNo. of positions Years of experience Role of the profile Technical skills Job description Work location Salary range(if any) Once the recruitment head receives the above format, he/she shares with the respective team head of the recruitment, and then team head shares with the recruiter of that specific skills.4.4.2 . SourcingOnce the recruiter receives the format, he/she starts sourcing. Sourcing is very important step in recruitment. As we know the definition, right person at right time in right position is the motto of recruitment. So to get right candidates, sourcing is to be done by using different sources. Mainly we source from naukri,monster and recruitment agencies. Firstly we check referees and then we go for impertinent sourcing methods. Depending on the number of positions it to be filled, recruiter sources the profiles accordingly. Recruiter also source profiles till technical team at rest with the profiles and till the positions got filled. 4.4.3. InterviewOnce the recruiter get the required number of profiles, shares the profiles with the technical team by keeping the profiles in track to avoid duplicates. Technical team shortlist the profiles either by telephonic or face to face interview and then shares the shortlisted profiles to the recruiter. Recruiter then conducts hr disc ussion and salary discussion withprofiles and then sends all the documents of the candidate to BG team. 4.4.4. Offer letterIf the shortlisted candidate profiles are gone through the BG team, and if they are not fake, offer letter will be released to the candidates. Depending up on the notice period of the candidates current company offer letters are released. 4.4.5. JoiningOnce the candidate received the offer letter, he/she may join or may not join the company. Joining of the candidate is very crucial part in entire recruitment life cycle. One needs to solve the issues of the candidate related to joining. Candidate may or may not satisfy with salary offered, may or may not interested in the role discussed or may fail to complete joining formalities.Follow up team plays very crucial role in recruitment, this team is responsible to increase the percentage of joining then rejections. Their main role is to solve all the concerns of the candidates as soon as possible and negotiate with them to join in the company then the mentioned date in offer letter.Roles and responsibilities of follow up team will be discussed in the next project.4.4.6. Findings COMPARITIVE ANALYSISNet JoiningFigure no. 2Depicts the net joining of Mahindra Satyam with various other competitors for the year 2012 2013 Q1 Q2 Q3 Q4Infosys 1026 7646 5311 3041TCS 3271 10717 12497 11700Wipro 4854 2975 3591 2894Mahindra Satyam -932 346 764 434Source cite hrComparison sidestep No.4Net joinings when compared with competitors (Quarterly)* The highest recruitment in the FY2012-13 was done by Tata Consultancy Services. * Mahindra Satyam has shown signs of revival very strongly post the rough patch the organization faced in 2009. * The Referral fee paid in India of the three organizations are given below The maximum referral fee paid is equal for all the three organizations. The Minimum referral fee paid is the highest in Mahindra Satyam.The referral fee paid abroad are given below Infosys MahindraSat yam TCSMin $1000 $750 750Max $3000 $2000 2,000 The minimum referral paid for referrals abroad is $750 (Mahindra Satyam) and the maximum is $3000 (Infosys).Non Cash Rewards Mahindra Satyam At Mahindra Satyam, every quarter the B-Channel Team develops a new scheme which involves non cash rewards (Ex. IPhone, liquid crystal display TV, etc) where the employee with highest number of referrals (joinings) is presentedthe prize. The referral fee is also paid during these schemes. Apart from this, employees who have referred a considerable number of applications are presented with prizes (Ipod, MP3 Players, Travel Vouchers,etc). This is done with a view to encourage employees to participate in the employee referral program and do not get discouraged by the fact that only one employee has won the prize.Infosys TCS Infosys TCS do not have a policy of giving non cash rewards to its employees in the Employee Referral Program.Wipro- Wipro gives out non cash rewards in the form of LCD T.V., H ome Theatre, Foreign Holidays, etc.4.4. ANALYSIS AND INTERPRETATION OF DATACharts Prepared Based on Hr.s Employees Feedback4.5.5. DEMOGRAPHICS OF THE RESPONDENTS4.5.6.1. AGETable no.5Showing different age groups of the respondents(N=50)AGE NO. OF RESPONDENTS PERCENTAGE18 25 12 2426 35 21 4236 45 10 2045 Above 7 14(Source Primary Data)graphical record no.1 showing different age groups of the respondentsInferenceFrom the above table it can be analyse that 24% of the employees were between the age group 18-25 (young age), 42% of the employees were between the age group 26-35 (mid-age) , 20 % of the employees were between 36 45 years and 14 % are above the age of 45.4.5.6.2. GENDERTable no. 6Showing gender of the respondents(N=50)GENDER NO. OF RESPONDENTS PERCENTAGE (%)FE priapic 18 36MALE 32 67TOTAL 50 100(Source Primary Data)Graph no.2Showing Gender of the respondents conclusion From the above graph it can be seen that 67% of the employees are Male and 33% were Male and h ence it can be inferred that the company has more male employees.4.5.6.3. YEARS OF EXPERIENCETable No. 7Depicts the years of experience of respondents(N=50)Years of Experience No. of respondents Percentage0 2 years 6 123 5 years 16 326 8 years 12 24Above 8 years 16 32(Source Primary Data)Graph no.3Showing years of experience of the respondentsINFERENCE From the above graph we can say that 12% of the respondents are having 0 2 years of experience, 32% are having 3 5 years of experience, 24% are having 6 8 years of experience and 32% are having above 8 years of experience. So it can be analyzed that there are majority of employees who are having 3 5 and Above 8 years of experience. 4.5.6. FEEDBACK FROM THE HR PERSONNEL4.4.2.1 Major source used for recruitmentTable No. 8shows the major source used for recruitment process(N=25) Source Respondents feedback PercentageCampus recruitment 4 16Sourcing (Job Portals) 9 36Employee referrals 7 28Consultancies 5 20(Source Primary Data)Gra ph no.4Depicts the major source of recruitmentINFERENCE From the above table it is clear that the major source of recruitment is through sourcing through job portals i.e. 36% of the HR personnel use Job portals for recruitment process. However, it has been noticed that if the Employee is a fresher then Campus recruitment is a preferred source. And if it is a lateral employee then the other sources are mostly preferred. Since at Mahindra satyam they have HR recruiting team separate for freshers and laterals therefrom the ratio varies. 4.4.2.2. Factor Which Affects To Recruit Best CandidateTable No. 9Depicts the factors that influence to recruit the best candidate(N=25)Factor Respondents Feedback Percentage assure of the organization 4 16Internal organizational policies 2 8Job Profile 10 40Package offered 8 32none of the above 1 4(Source Primary Data)Graph no.5Factors which affects to recruit best candidateINFERENCESo this implies that Job profile is the most attractive factor for in fluencing an individual to apply for a job at Mahindra Satyam followed by Package offered and Image of the organizational policies.4.4.2.3. Employers opinion about the process for identifyingjob vacanciesTable no.10Depicts the process for identifying Job vacancies(N=25)Opinion Response PercentageStep by step process 17 68No step by step process 8 32(Source Primary Data)Graph no.6Shows the process for identifying Job vacanciesINFERENCE 17 respondents said that their organization follow a step by step process withcertain rules and regulations in identifying job vacancies and 8 respondents said that their organization does not follow a step by step process with certain rules and regulations in identifyingjob vacancies.4.4.2.4. If shortlisted applicant cannot be interviewed on the scheduled dayTable No. 11Shows what action is to be taken if the shortlisted applicant cannot be interviewed on the scheduled day(N=25)Opinion Respondents PercentageOffer another date, location 14 56Will hold the applicant 7 28 fend off that person from the process 4 16(Source Primary Data)Graph no.7Shows action to be taken if shortlisted candidate cannot be interviewed on the scheduled dayINFERENCE 56 % of the employers feel that it is better to offer anotherdate, location as they dont want to loose an opportunity to absorb the best candidate. 28 % would prefer holding the applicant and least employers would exclude that person from the process.4.4.2.5. Barriers to Effective Recruitment and SelectionTable No. 12Depicts the Barrier to effective recruitment and selection process(N=25)Barrier Response PercentageShortage of qualified applicants 7 28Competition for the same applicants 9 36Difficulty finding and identifying applicants 9 36(Source Primary Data)Graph no.8Shows the barriers of effective recruitment and selection processINFERENCEThe main objective of selection is to hire people having competence and commitment. This objective is often defeated because of certain barriers. It has been observed that both Competition for the applicants and difficulty in finding and identifying applicants is are the major barriers of the recruitment process. 4.4.2.6. Opinion of the employer for various questionsThese questionshave been clubbed together for ease of analysis since theyhave only two options Yes and No as their options.Table No.(N=25)Opinion Yes No Is job analysis conducted for each position 19 6Consider internal candidates before external recruitment 21 4 Do you accept late applications 9 16Is JD provided for all job vacancies 20 5organization measure the cost of recruiting sources 17 8(Source Primary Data)Graph no.9Opinion of the employer for a set of questionsINFERENCES* It can be inferred from the above that job analysis is conducted for maximum roles except about 6 respondents out of 25 say that job analysis is not conducted for few roles.* 21 employers say that they consider internal candidates before external recruitment however 4 respondents contradict the statement.* 9 respondents said that they do accept late application as they dont want to lose the right talent which is one of the major factors in recruitment Choosing the right talent at the right place and right time. So, it depends on the criticality of the Job/Role. But, 16 respondents out of 25 said that they dont accept late applications.* It can be inferred from the above the graph no. 9 majority of then provide Job Description for all job vacancies however 5 respondents say that Job description is not provided which might lead to acquire improper talent.* It has been seen that out of 25, 17 say that Organization measures the cost of recruiting sources however 8 respondents said that organization doesnt measure recruiting cost.Table No. 13Opinion of the employer for a set of questions(N=25) Opinion Yes No HR department perform all initial covert of candidates 22 3 Panel interviews are used 15 10Allow a referee as a panel member 4 21reference checks considered on all ca ndidates 18 7Validate the tests used in selection process 20 5Graph no.9Opinion of the employer for a set of questionsINFERENCE* 22 of 25 respondents say that they perform all initial screening of candidates however rest all say that they do not perform any initial screening. * 15 respondents say that panel interviews were used and 10 respondents say that they dont prefer having panel interviews. * It can be inferred from the above tables that the person who gives reference cannot take interview of the candidate. * 18 respondents say that they perform reference checks and 7 respondents say that they dont perform reference checks. * 20 say that they validate the test before taking interview since they have technical tests which might be helpful in screening the candidates and 5 said that they dont validate the test. 4.4.2. Feedback from the Employees4.4.3.1. Sources your organization bank heavily for recruitmentTable No. 14Depicts sources through on which Mahindra Satyam rely heavil y for recruitment(N=25)Source Respondents PercentageInternal 16 64External 9 36Total 25 100(Source Primary Data)Graph no.9Source organization rely on for recruitmentINFERENCE Employees feel that their organization depends on internal sources i.e 64 % of the employees have a perception that their organization depends on employee referral rather than any other sources. Referrals generated by recruiters directly soliciting them from prospective candidates and new employees will have a measured and positive impact on the qualityof hire (studies show referrals make better performing hires), cost-per-hire (little to no cost for these referrals), and time-to-fill ratios.4.4.3.7. Channel an individual would prefer favorable to post resumeTable No. 15Shows Channel an individual would prefer to post resume(N=25)Channel Response Percentagejob sites 8 32company websites 2 8Consultancy 5 20Referrals 10 40(Source Primary Data)Graph no. 10Shows Channel an individual would prefer to post resumeIN FERENCE It has been observed that 40% of employees prefer posting their resumes to referrals as it is one of the effective sources of recruitment followed by job sites by 32%, consultancy by 20% and company websites by 8%. As it was seen in the previous inference drawn by the employers that employee referrals is one of the most effective source which attracted the pool of talent so is with the employees that they prefer posting their resumes to employees assuming that the probability to get selected is high.4.4.3.8. Source through which the respondent got recruited at Mahindra SatyamTable No. 16Source through which the respondents got recruited at Mahindra Satyam(N=50)Source Response Percentage theme sources 2 8Journals/Periodicals 1 4College recruiting 8 32Employee referral 9 36Job portals 5 20(Source Primary Data)Graph no. 11Shows Channel an individual would prefer to post resumeINFERENCE It has been observed that 9 Employees have been recruited through Employee referral, 8 being employed through college recruiting, , 5 through Job portals, 2 through newspapers and 1 being employed through periodicals/Journals.4.4.3.9. Type of questions employers asked in the interviewTable No. 17Shows the type of questions asked during interview(N=25) Type of questions Response PercentageRelaxing questions 6 24 lump questions 10 40Icebreaking questions 9 36(Source Primary Data)Graph no. 12Depicts the type of questions asked during interviewINFERENCE It has been inferred that 40% of the interviewers prefer asking unvoiced questions during the interview whereas 36% prefer asking icebreaking questions and 24 % prefer asking relaxing questions. 4.4.3.10. Opinion of the employee for various questionsThese questionshave been clubbed together for ease of analysis since theyhave only two common optionsTable No. 18Shows Opinion of the employee for various questions(N = 25) Opinion Yes No Visit the website of the company before the interview 19 6 Ever rejected an offer in any compa ny 16 9Satisfied with the selection techniques 17 8test and the interview process is lengthy 9 16Were questions given prior to the interview 0 25Were you comfortable with your interviewer 15 10Were all the candidates interviewed in the same way 20 5 Were people involved in recruitment supportive to you 18 7 Was induction/training provided after joining 12 13Graph no. 13Depicts the Opinion of the employer for various questionsINFERENCE* From the above figure we can infer that 19 employees gothrough the company website before attempting the interview however 6 do not prefer going to the company website. * Depending upon various factors16 people rejected an offer from a company but 9 of them never rejected an offer. * In the recruitment process 17 employees are satisfied with the selection techniques and 8 employees are displease. * In the interview process 9 employees matte up that the process has been lengthy and 16 employees felt that it was not much lengthy. * In the selection process none of the employees were given questions prior to the interview. * It can be inferred that 15 respondents of the 25 were comfortable during the interview however 10 of them felt uncomfortable during the interview. * 20 Respondents say that all the candidates were interviewed in the same way rest all say that they were biased. * It can be inferred that the recruitment team was pretty supportive to them with 18 out of 25 supporting the statement rest all were not satisfied with the recruitment team. * Training was provided to 12 out of 25 respondents rest all were not provided as major of them said that they already worked in the same domain was the main reason for not being provided training.4.4.3. Analysis Of Opinion Regarding Respondent Being Employer And Employee And Rating About Recruitment Selection ProcessTable No. 19Shows observed countfor rating on recruitment process(N=50)RESPONDENT RATING ABOUT RECRUITMENT AND SELECTION performance Effective in truth Effectiv e Not Effective No opinion Total EMPLOYER 5 14 5 1 25EMPLOYEE 7 7 6 5 25Total 12 21 11 6 50Percentage (%) 24 42 22 12 100(Source Primary Data)Graph no. 13Rating about recruitment and selection processINFERENCE 24% employers rated that the process is effective, 42% of employers ratedthat the process is very effective, 22% of employers rated that the process is not effective,12% of employers said no opinion about the process. Referrals generated by recruiters directly soliciting them from prospective candidates and new employees will have a measurable and positive impact on the quality of hire (studies show referrals make better performing hires), cost-per-hire (little to no cost for these referrals), and time-to-fill ratios.4.5 Findings* A majority of the respondents prefer to post their resume through Job referrals and job sites.* The percentage analysis shows that the organization relies heavily on internal sources.* A majority of employees inferred that they are satisfied wit hthe response given after recruitment.* A majority of employers inferred that there organization is following a step by step process with certain rules and regulations in identifying job vacancies.* The percentage analysis shows that the organization is conducting job analysis and job description for each job position.* Most of the employers inferred that they are measuring the cost for the recruitment sources by comparing the formalize budget versus approved budget.* It has been inferred that the employees are satisfied with the present recruitment and selection process.* Major barrier for effective recruitment and selection process are competition for the same applicants with the competitors and difficulty in finding and identifying applicants* Major source of talent is obtained through Employee referrals.4.6 ConclusionsThis project A STUDY ON EFFECTIVENESS OF RECRUITMENT ANDSELECTION PROCESS was helpful to know about the recruitment and selection process at Mahindra Satyam. This study inferred that most of the employers andemployees are satisfied with the present process. This study was helpful to study thesources of recruitment and selection techniques methods used.The study on recruitment and selection is more an ART rather than a process HR professional is having a big responsibility to hire a best person from the available talent pool. At the same time, one needs to be cost conscious. The employer should judge onindividual merits and set the same standards for all. In the present scenario, It is the biggest challenge for a HR manager to hunt for talent.4.7 Recommendations* From the study, it is found that majority of the employees prefer to post their resume in companies website and referrals. So the company can have exclusive career link in its website to post resume.* By using a separate link with resume screening software, the resumes can be screened and managed effectively.* It has been noticed that move is the main problem for a candidates rejec ting an offer. So by providing a good salary and accommodation, relocation problem can be solved. Thus the recruitment process can be made effective by retaining the recruited candidate.Since it has been seen that Employee referrals is one of the major source or recruitment. So the following steps could be taken to make the employee referral program more effective and productive 1. Rapid Response The referral team should respond to the referred candidate and referring employee within reasonable time so that the employee feels his contribution is being considered and recognized. 2. Priority Processing The referred applications should be given a priority for processing over other sources to ensure that the employee and the referral feel that they are special. 3. Expedited Interviewing To promise that all employee referral candidates are interviewed within a certain number of days. 4.5. Increase Recognition Apart from the monetary and non-monetary rewards, employee science should be emphasized on. This can be done by publicly recognizing employees and managers for participating in the process. It can either be a small alter thank you note or even an announcement through the notice board. 6. Referral Activities Visiting top performers and coach them through a talent discovery usage to generate referrals for a particular need. 7. Educate and encourage Fighting corporate policies that discourage social media participation andeducate employees and managers about how to effectively use social networks for professional purposes, and then encourage mass participation. Also educate them regarding the advantages of employee referral program, so that each and everyone actively participate in the process.Apart from that the organization can rely on proactive referrals in the following ways 1. On-boarding Referrals Through this step, the organization can ask the new hires to make referrals during on-boarding. This can be very effective as they would have a larger network to access from as compared to the present employees social network. 2. Follow up Interviews Following a lucky referral, interview the referring employee to thank them for the contribution they have made. Also find out how they sourced the new hire from their network and ask for additional referrals. 3. Referral Events To hold referral events and hiring parties for referrals in order to garner attention, to educate and get spot referrals. 4. A Referral Database To develop a pool of referrers who can be proactively approached. Select these individuals based on their past referrals and the likelihood that they would know someone with a particular skill set.BIBLIOGRAPHY1. www.ere.net2. www.hrworld.com3. www.citehr.com4. www.mahindrasatyam.com5. www.infosys.com6. www.tcs.com7. www.timesjobs.comANNEXURESTUDY ON EFFECTIVENESS OF RECRUITMENT AND SELECTION PROCESS IN MAHINDRA SATYAM(Questionnaire for Employers)EMPLOYER PERSONAL DETAILS1. bring in 2. Designation 3. Agea) 18 -25 b ) 26 35c) 36 -45 d) above 454. Marital statusa) Married b) unmarried5. Years of Experiencea) 0 2 years b) 3 5 yearsc) 6 8 years d) Above 8 yearsRECRUITMENT1. What type of process are there for identifying job vacancies in your organization?a) Follow step by step process with certain rules.b) No step by step process.c) Not aware.2. Is job analysis conducted for each position?a) Yesb) No3. Do you give consideration to internal candidates for all jobs before outside recruitment begins?a) Yesb) No4. Do you accept late applications?a) Yesb) No5. Is there any job description for each vacancy including the purpose, tasks and responsibilities?a) Yesb) No6. Which recruitment source do you feel is effective from the below?a) Newspaper sourcesb) Professional journals/periodicalc) Campus recruitmentd) Employee referrale) Consultanciesf)All the above7. Does your organization measure the cost of these recruiting sources?a) Yesb) NoIf yes specify8. Identify any one factor which affects you to recruit best candidate?a) Image of the organizationb) Government influencec) Internal organizational policiesd) None of the aboveSELECTION11. Do you have any standard pattern in selection process? (From initial interview to final placement)a) Yesb) No12. Does HR department perform all initial screening of candidates?a) Yesb) No14. Are panel interviews are used?a) Yesb) No15. Can you allow a referee as a panel member?a) Yesb) No16. Are reference checks considered on all candidates?a) Yesb) No17. Are candidate telephone interviews, teleconferencing or video conferencing conducted before personnel interview?a) Yesb) No19. Do you professionally validate the tests used in selection process?a) Yesb) No20. What your organization will do if short listed applicant cannot be interviewed on the scheduled day?a) Offer another date, location.b) Will hold the applicant and used whenever needed.c) Consideration may be given to exclude that person from the process.d) No opinion.21. Does your organi zation conduct medical examination for employees during selection process?a) Yesb) No22. Finally rate the recruitment and selection process used in your organizationa) Effectiveb) Very effectivec) Not effectiveSTUDY ON EFFECTIVENESS OF RECRUITMENT AND SELECTION PROCESS IN MAHINDRA SATYAM(Questionnaire for Employees)PERSONAL DETAILS1. Name 2. Designation 3. Agea) 18 -25 b) 26 35c) 36 -45 d) above 454. Marital statusa) Married b) unmarried5. Years of Experiencea) 0 2 years b) 3 5 years c) 6 8 years d) Above 8 yearsRECRUITMENT AND SELECTION1. Did you visit the website of this company before coming for the interview?a) Yesb) No2. What is your experience in this company?a) 0 2 yearsb) 3 5 yearsc) 6 8 yearsd) Above 8 years3. Which sources your organization rely heavily for recruitment?a) Internal sourcesb) External sources4 .Which channel do you prefer easily to post your resume?a) jobsitesb) company websitesc) consultancyd) referrals5. Through which source did you get recruited i n this company?a) Newspaper sourcesb) Professional journals/periodicalsc) College recruitingd) Employee referrale) Job portals6. Which type of recruitment sources reaches you soon?a) Newspaper sourcesb) Professional journals/periodicalsc) College recruitingd) Employee referral7. Have you ever rejected an offer in any company?a) Yesb) No8. resign the reason for rejecting the offer.a) Relocationb) Salaryc) Growthd) Others9. State the reason for accepting the offer in this organization?a) Image of the organizationb) Government influencec) Internal organizational policiesd) None of the above10. Are you satisfied with the response given after recruitment?a) Yesb) No11. Are you satisfied with the selection techniques used in your organization?a) Yesb) NoIf No, give reason12. Do you feel that the test and the interview process is lengthy?a) Yesb) No13. What type questions they asked you in the interview?a) Relaxing questionsb) Tough questions14. Did they give the questions prior to the in terview?a) Yesb) No15. Did you felt comfortable with your interviewer?a) Yesb) No16. Were all the candidates interviewed in the same way?a) Yesb) NoIf No, state reason17. The people who are all involved in the recruitment and selection process were very supportive to youa) Yesb) No18. The final decisions about the appointment should be based only on merit?a) Yesb) NoIf No means state reason18. Did your organization provide you induction or orientation programme after placement?a) Yesb) NoIf yes means mention how effective and useful,20. Finally how much you satisfied with the present recruitment and selection processfollowed in your organization?a) Satisfiedb) Highly satisfiedc) Dissatisfiedd) Highly dissatisfiede) No opinion